Oud & Co — Online Store & Privacy Policy

Last Updated: September 4, 2026

1. Orders

All orders are placed online through the Oud & Co website. Please review your products, quantities, shipping address, and contact information carefully before completing your purchase.

Orders are processed after payment has been successfully received. Once an order has been processed or shipped, we may not be able to cancel or modify it.

2. Shipping

Orders are typically processed within 1–3 business days.

Delivery times may vary depending on the shipping method, destination, carrier delays, holidays, weather, and other circumstances outside our control.

Once your order ships, tracking information will be provided when available.

3. Returns & Exchanges

Because fragrances are personal-use products, opened, sprayed, used, or partially used colognes are not eligible for return or exchange.

Unopened products in their original condition may be eligible for a return within 7 days of delivery.

Please contact Oud & Co before sending any product back. Unauthorized returns may not be accepted.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact Oud & Co within 7 days of delivery.

Please provide your order number and clear photos of the product and packaging. After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.

5. Refunds

Approved refunds will be issued to the original payment method.

Depending on your payment provider or bank, refunds may take several business days to appear in your account.

Original shipping costs may be non-refundable unless the issue was caused by an error on our part.

6. Product Information

Fragrance longevity, projection, and scent experience can vary between individuals due to skin type, climate, application, and other factors.

Product descriptions and fragrance notes are provided to help customers make informed purchasing decisions.

7. Pricing & Availability

Product prices and availability may change at any time.

Oud & Co reserves the right to correct pricing, product information, or availability errors. If an error affects an order, we may contact the customer before fulfilling the order.

8. Customer Responsibility

Customers are responsible for providing accurate shipping and contact information.

Oud & Co is not responsible for delivery problems or delays caused by incorrect information provided during checkout.

Privacy Policy

9. Information We Collect

When you place an order, create an account, or contact us, we may collect information such as your name, email address, phone number, shipping and billing address, order information, and information you provide to customer support.

10. How We Use Your Information

Oud & Co may use your information to:

• Process and fulfill orders
• Provide shipping and delivery updates
• Process payments
• Respond to customer service requests
• Prevent fraud and unauthorized transactions
• Improve our website and services
• Send promotional communications when you have chosen to receive them

11. Payment Information

Payments are processed through secure third-party payment providers.

Oud & Co does not intentionally store your complete credit or debit card information on its own systems.

Payment providers may collect and process payment information according to their own privacy policies.

12. Sharing Information

Oud & Co does not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our online store, including payment processors, shipping carriers, website providers, and customer-service providers.

We may also disclose information when required by law or when necessary to protect our customers, business, or legal rights.

13. Cookies

The Oud & Co website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve the customer experience.

You may be able to manage cookies through your browser settings.

14. Marketing Communications

If you choose to subscribe to promotional communications, Oud & Co may send you information about new products, promotions, discounts, or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email.

15. Data Security

Oud & Co takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

16. Children’s Privacy

The Oud & Co online store is not intended for children under the age required by applicable law to provide consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

17. Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

For privacy-related requests, please contact Oud & Co using the contact information provided on our website.

18. Policy Updates

Oud & Co may update this policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

19. Contact Us

For questions about orders, shipping, returns, products, or privacy, please contact Oud & Co through the contact information provided on our website.

Thank you for choosing Oud & Co. We appreciate your support and are committed to providing a secure, reliable, and enjoyable online shopping experience.